Customizing the layout for email notifications
By default, a standard template is provided for emails sent by the Activities engine for tasks, alerts, and notifications. This template is described in the email_template.htm file.
You can customize the layout of the email notifications sent for alerts, tasks and notifications created by Event Management or Workflow. To customize, you can download the standard template from ION Desk, perform the customizations, and then upload the new templates.
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Download the standard template.
- In ION Desk, navigate to and expand the E-mail templates section on the Configuration Files tab.
- Click ION installation. to obtain the standard set of email templates from the
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Perform customizations of the email layout.
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Upload the customized email templates.
- Create customized email templates and ensure the changes are according to HTML standards.
- After the customizations are completed, zip the files again. Ensure that the root folder where the files are stored is not added to the archive.
- In ION Desk, navigate to and expand the E-mail templates section on the Configuration Files tab.
- Click to upload the new zip file to the server.
- Click Configure page. The new templates are now available for email notifications from Activities engine. on the