Timeline view search results for documents

Use Timeline View to trace the processing history of a document and view the events and messages associated with it.

Timeline View provides a graphical, step-by-step representation of document processing within ION.

Select Timeline View when:

  • You are searching for a specific type of document.
  • You want to determine what happened to a specific document by using its document ID.

For example, for Sales Order 123456789, you can determine:

  • How many messages were processed for the order.
  • When the order was processed by ION.
  • What happened during the processing of each message associated with the order.

Specify the document name and document ID as search criteria. The results are displayed in these stages:

  • Document results.
  • Messages for the selected document.
  • Timeline view for the selected message.
  • Drill-down to Desk pages.