Canceling a workflow instance

To cancel a workflow instance in ION Desk:

  1. In the Active Workflows page, select the workflow definition to which the workflow instance belongs and click Workflow Instances.
  2. In the workflow instances page, select the instance to cancel. You can cancel instances that have the Running status.
  3. Optionally, select the check box to cancel all notifications generated by this workflow instance.
  4. Click Cancel. The instance is stopped. The status changes to Canceled. All open tasks that are generated by the workflow instance are also canceled.
    If the option to also cancel notifications was selected, all open notifications that are generated by the workflow instance are canceled.