Missing data

If messages are not delivered at the place where you expect, check whether errors are reported.

Complete these steps:

  1. Open the menu by clicking the hamburger icon.
  2. Select Connect > Error BODs.
    See Manage ION Connect.
  3. Check the status of the ION Desk Service and the location of existing messages.
  4. On the ION Desk menu, select Connect > Active Connection Points.
    Check the status of the used connection points and the number of messages that are sent and received by each connection point.
  5. Select Connect > Active Data Flows.
    Check the status of the active data flows and the number of messages that are processed in mappings, content-based routings and filters.
    See Managing activities.
  6. On the ION Desk menu, click Connect > Active Routings.
    Verify that the routings are correct and an appropriate route is available for the messages to be delivered.
  7. For messages that are in the Outbox of an application, you can check the message status.
    If you use an Infor Application connection point, you can check the contents and status of messages in the Outbox and Inbox tables. For details on the Outbox and Inbox tables, see the Infor ION Technical Reference Guide (U9829US).

    In the Outbox tables of an application, you can check the status of the message:

    • Status '0' means the message is waiting to be processed.
    • Status '1' means the message is processed.
    • Status '9' means that ION Service picked up the message, but no route was defined. In that case, check the configuration to see whether:
      • A document flow is active for the connection point.
      • The logical ID and tenant in the message header match the configuration in ION Desk.

    If the message is waiting in the Inbox of an application, it was processed successfully in ION. In that case check whether there is a problem in the receiving application.

  8. Use the log files.
    For more information, see Using the log files.