Canceling workflow tasks

Workflow tasks that are generated by a workflow model can be canceled by an administrator by canceling the workflow instance that generated this task.

  1. In ION Desk, select Monitors & Workflows > Activities.
  2. Search for the task to be canceled.
    You can search on the task Id.
  3. Select the task row and click SOURCE to see the workflow instance that generated this task.
  4. Select the workflow instance row and click CANCEL.
    When the workflow instance is canceled, all outstanding tasks created by this workflow are canceled.

    See Canceling a workflow instance.