Specifying the alert due date

An alert due date is required to specify escalation and reminder rules at a time before or after the due date.

To specify a due date, select the Alert tab and select one of these options:

  • Time since alert creation date

    Specify a number and a time unit (days, hours, minutes). The due date is calculated automatically by adding this time offset to the alert creation date and time.

  • Variable time since alert creation date

    This option is enabled if the monitor contains at least one attribute of type integer. Select the monitor attribute that contains the time offset and a time unit (days, hours, minutes). The due date is calculated automatically by adding this time offset to the alert creation date and time.

  • Specified date and time

    This option is enabled if the monitor contains at least one attribute of type date and time. Select the monitor attribute that contains the date and time value that must become the due date time of the alert.

Note: 
  • If the attributes selected for the options Variable time since alert creation date and Specified date and time do not exist in the message that triggered the monitor, then a due date cannot be calculated. In this case, no escalation or reminders can be sent. An error alert is created if the Error Reporting to Business Process Administrator is enabled in the ION Service Configuration.
  • To see the due date in the email notifications sent for alerts, you must edit the template file email_template.htm and remove the comments around the table row tag containing the <_DUEDATE_TXT_> placeholder.

    See Customizing email templates