Event Management

You can monitor these business event types:

• Individual instances of documents

  For example, a new sales order in the form of a Sync.SalesOrder document

• Combinations of multiple events

  For example, a sales order and its related shipment

• Non-occurrence of events

  For example, an invoice has never been sent

Applications that are enabled to work with ION Connect can use the Event Management functionality without any changes in the application. You can enable monitoring on all documents of type Sync that an application publishes.

To configure business conditions, monitors are defined in ION Desk. A monitor contains a monitoring rule, which consists of one or more conditions. After activation, at runtime, a monitor verifies incoming documents against its monitoring rule. If the result of this evaluation is true, a monitor generates an alert. The alert is sent to a distribution list containing users or user groups. The users receive the alert in their personal Infor Ming.le page, the Infor Inbox application or by email. For details about handling alerts by end users, see these guides:

• Infor Ming.le User Guide.
• Infor Inbox User Guide