Message distribution

A distribution list can contain various individual users, one or more distribution groups, contacts or contact groups, email addresses, or a combination. These are the distribution rules:

• When tasks, notifications or alerts are created, they are immediately sent to the distribution list.
• Users from the distribution list who have a configured email address receive an email notification. The system administrator can enable or disable the option to send email notifications.
• Users can assign a task or alert to their name, or to any other user from the distribution list. When the user is the only user on the distribution list, it can be automatically assigned to this user. Using automatic assignment happens is determined by the setting of the Auto assign activities configuration property. This property is set by the system administrator in the ION configuration screen for Pulse Engine.
• Users can try to assign a task or alert to a user who is out of office. This option is determined by the setting of the No Assignment if Out of Office property. This property is set by the system administrator in the ION configuration screen for Pulse Engine.
• When users assign the task or alert to their name, the task or alert is removed from the lists of other users.
• When a notification is sent to a distribution list, all users in the distribution list receive their own copy of the notification. Notifications are assigned to the users who receive them. You cannot assign notifications to other users.
• If the system administrator changes user groups in Infor Ming.le User Management, for example, adds or removes users from the group, the existing alerts and tasks will not be influenced. The new groups are used only when a new task, alert, or notification is created.
• The system administrator can redistribute existing alerts and tasks that are open to new users or groups if required.
• A contact from a distribution list receives only an email notification and cannot take actions to close an alert or task. Contacts are external users who cannot access Infor Inbox.