Resolving alerts and tasks

The steps you can perform varies depending on your role, for example:

  • If you cannot solve a task, you can add a note to the task and assign the task to another user.
  • If you are a queue manager, you can monitor the sales alerts, but you do not resolve these alerts yourself. You assign the sales alerts to the appropriate sales employees.

To resolve an alert or task:

  1. To view the details, click the alert or task item in the list view.
  2. Optionally, click Assign To Me to assign the message to your name.
    Note: If you plan to resolve an alert or task in the future, you can assign it to yourself and close it. The alert or task assigned to you will not be visible in other users' Inbox.
  3. Optionally, specify values to parameters in a task.
    See Specifying parameter values in a task.
  4. Optionally, add a note to the alert or task.
    See Adding a note to an alert or task.
  5. Optionally, add a file attachment.
    See Adding attachments to alerts and tasks.
  6. Optionally, assign the alert or task to another user.
    See Re-assigning an alert or task.
  7. Close the alert or task. .
    See Closing an alert, task, or notification.