Gathering information when reporting a problem

When reporting a problem, it is very helpful if as much information as possible is included. Log files with errors and warnings are particularly helpful. For instructions on how to download log files, see Viewing log files. If the problem is related to a specific application, gathering as much information as possible about that application is also helpful.

If the Grid has operational problems, but at least parts of it are still running, it is always best to generate a Grid Status Report as described in Generating a Grid Status report and include that when reporting the problem.

If the Grid is experiencing so many problems that it can’t be started, it will not be possible to generate the Grid Status Report. You will also not be able to view log files and other information sources the normal way. In this case, log files and other information must be retrieved manually from disk. See The Grid and how it is stored on disk for instructions on how to locate the grid configuration area. In the configuration area, all log files and configuration files may be found.