Timeline view search results for documents

Timeline View provides a graphical step-by-step representation of what was processed within ION.

Select the Timeline view option when:

• Searching for a specific type of document.
• You want to know what happened to a certain document, using its Document ID as an identifier.

For example, for Sales Order #123456789 you want to know:

• How many messages were processed regarding that order.
• When was the order placed in ION.
• What happened during the processing of every message that is related to that Sales Order.

Specify the search criteria, Document Name and Document ID, the results are represented in these main steps:

• Document results.
• Messages for selected document.
• Timeline view for selected message.
• Drill Down to Desk pages.