Changing active monitors

You can change these settings of a monitor without deactivating the monitor:

  • The alert message
  • The distribution
  • The escalation and reminders settings
  • The drillbacks configuration

Do not deactivate the monitor if you must change one of these settings. Deactivation can cause missing alerts. When deactivating, the existing data from the monitor is archived, so you will no longer receive new alerts on that data and changes on application documents are ignored while the monitor is inactive.

In case of major changes on the monitor, such as selecting new attributes or changing the rule or conditions, you must first deactivate the monitor.

To change a monitor without deactivation:

  1. Open the monitor detail page and make the required changes.
  2. Save the changes and return to the list of monitors.
  3. Activate the changed monitor to apply the changes to the active monitor in the ION Service.