Verifying Enterprise Connector connectivity

Through ION you can check if ION can communicate with your local deployment.

  1. Select Connect > Enterprise Locations.
    For each location the Status is displayed.
  2. Check this information:
    Status

    Every 30 seconds the Enterprise Connector sends a heartbeat to ION CE to determine the status of the connectivity.

    • empty: This location is not yet allocated by an Enterprise Connector.
    • ERROR: The location is allocated by an Enterprise Connector, but there is an issue with the connectivity to this Enterprise Connector. Verify whether the Enterprise Connector Service is running and the configuration is correct, that is, valid Location credentials are used. To verify this, start the Configuration screen of the Enterprise Connector.
    • OK: The location is allocated by an Enterprise Connector and connectivity with that Enterprise Connector service is OK.
    Host
    Identifies the server(s) where the Enterprise connector is running.
    Version
    Identifies the version of the installed Enterprise Connector. The version is colored red if the version is outdated. In that case, download the Enterprise Connector version from the location screen and install it on the Enterprise Connector server.
  3. List the connection points using a particular location. Select the location and click Usage.