The name must contain characters ranging from A-Z or a-z or 0-9 or an underscore (_) or a hyphen (-).
On the Permissions tab, select the action for each resource available in the tree view.
In the Details page click the Roles tab.
Click Add
A list of Security roles that can be attached with this profile is displayed.
Select the role you want to add and click OK
Click Save.
Note: All changes to desk profiles are effective immediately on the server side. But if a user is already logged in, the browser must be restarted for the new permissions to take effect.