Importing service users

You can import service users and their associated security roles by clicking the import icon.

The supported file types are .csv and xml. The .csv file must contain a header. The supported variables in the header are:

  • ServiceUsername
  • OwnershipUserName
  • EmailAddress
  • PersonId
  • Title
  • FederatedId
  • UserAlias
  • Status
  • UPN (available for import but not editable)
  • Department
  • UserGuid
  • Picture
    Note: The profile picture image cannot be larger than 1,024 KB.
  • MinglePicture
  • GenericProperty_<PropertyName>
  • SecurityRole1, SecurityRole2, SecurityRole3,...SecurityRoleN

The EmailId field is required in the header row.

The import results are displayed in a popup window after the import process is successfully completed. The Download Results link provides the results for each entry in the import file along with its result.

The maximum limit in a single file report is 1,000 records.

Note: If you want to add Security Roles or Generic Properties through this import process, you must use the XML file format. While importing with the CSV file format, Security Roles or Generic Properties that do not exist in the system are ignored. To import a CSV file containing special characters, it must be in CSV (UTF-8) format.