Troubleshooting and Maintenance

This section lists common issues and related solutions when using the Review Center. Tips and tricks are also provided for ease of use.

Common issues and solutions

  • If data is missing after OCR extraction, verify that the Review Center is configured for manual data entry and process retries.
  • For API errors, verify the endpoint URLs, request schema, and authentication credentials (IONAPI).
  • If users cannot view or edit documents in the Review Center UI, check the assigned user access roles.
  • For extension or document submission issues, consult the error logs and use standard validation steps to confirm successful processing.
  • For Translation APIs:
    • 400 Response Code – Invalid request data. Ensure that the request payload does not contain an array or list of translations for multiple languages.
    • Each POST API request accepts only a single translation.
    • To update a translation using a PUT API request, you must send the full JSON payload, including all key–value pairs with both existing and updated entries.

Tips and tricks

  • Map all required document entities and define labels clearly for ease of use.
  • Test end-to-end workflows with demo data to validate the configuration before the production rollout.
  • Utilize exception processing for non-standard scenarios.