Troubleshooting
Action fails with banner: “This action can’t be processed at this time.”
Cause: The item changed on the source application side.
Solution: Refresh the list and try again. If the item was reassigned or completed elsewhere, confirm its latest state before retrying.
Connection problem during actions (“…due to a connection problem. Try again later.”)
Cause: A temporary service outage when assigning, unassigning, or completing an item.
Solution: Wait a moment and try again. If the message continues, check network connectivity or try again later.
Multi-select shows error: “One or more actions can’t be processed…”
Cause: A connection failure occurred for one or more selected items.
Solution: Deselect recently completed or changed items, refresh the list, and retry the bulk action.
Detail view shows “Message details are unavailable. Contact your administrator.”
Cause: The drillback link is misconfigured.
Solution: Report the error to your administrator and try reopening the item.
Detail view shows “There was an error while retrieving the task form.”
Cause: Form URL is defined but incorrect.
Solution: Contact your administrator. Re-selecting the item may reload the form if the issue was temporary.
Banner: “Some services are temporarily unavailable.”
Cause: Infor OS Portal or another service required for loading details or images is unavailable.
Solution: Retry later. The item will remain selected, so you can reopen it once services resume.
Banner: “Something went wrong. Please try again later.”
Cause: The initial load failure or failure to retrieve new notifications.
Solution: Refresh the page. If the problem persists, check network connectivity or try again later.
“Item was not found or may have been deleted.”
Cause: The item was completed or removed elsewhere.
Solution: Refresh your list. The item is removed from the database.
I'm unable to assign or unassign because the item is assigned to another person
Cause: The item state changed externally, or you are not on the distribution list.
Solution: Refresh the list or confirm distribution access. Then retry the assignment.
Search does not work. Message “The search term is not valid.”
Cause: Search term is empty, invalid, or exceeds the 500-character limit.
Solution: Shorten or correct the search term. Ensure no invalid characters are used: ( < > / " ' ` ).
Filters don’t apply. Message “Unable to handle filter changes.”
Cause: The application failed to apply the filter, or conflicting filters were active.
Solution: Clear all filters and reapply. If the issue repeats, adjust conditions to a simpler filter.
“The max number of messages has been reached. Please use a custom filter…”
Cause: Default retrieval limit exceeded.
Solution: Narrow results using more restrictive filters (date range, category, type).
Reason codes won't load (“No reason codes available…”)
Cause: The application could not retrieve reason code values.
Solution: Try again later or contact your administrator. You cannot take action until codes load successfully.
Action buttons are disabled
Cause: The issue may have one of these causes:
- The item requires additional details in full view.
- The item is archived.
- The action is not supported for mixed selections in the multi-select mode.
Solution: Depending on the cause, you can try these solutions:
- Click if prompted.
- Verify that the item is not archived.
- Adjust your items selected in the multi-select mode to valid combinations.
Widget or app shows no new messages
Cause: Network interruption.
Solution: Reload the page or the widget. Check your network connection.
I don't receive push notifications on my mobile
Cause: Push notifications are disabled in Infor Go or are turned off on the device level.
Solution: Enable push notifications for tasks, alerts, or messages in Infor Go, and ensure device OS notifications are allowed.