Searching error messages

You can search error messages that are based on these properties:

  • Its own properties.
  • The properties of the original message that caused the error message.
  • A combination of both.

To search for a specific error message or group of messages:

  1. Select OneView > Error BODS.
  2. Specify any combination of the search criteria under the Error Message heading:
    Message ID
    The unique identifier of the error message in ION.
    BOD ID
    The unique identifier of the error message from its application area.
    Sent From
    The logical ID of the sending application for the message.
    Type
    Error message type
    Reason
    The reason description from the error message.
    Tenant
    Value of the Tenant that is specified in the error message.
    Date Range (From and To)
    Messages with a time stamp in between this range are searched. The default range is 12:00:00 AM to the 23:59:59 of the current day. Use the Calendar icon to select the date. Use the time list to select the time. You can also edit the fields directly.
    Note: The search criteria are based on date time input provided in the UTC. Ensure to convert the search criteria from your local time zone to UTC when providing the input.
  3. Specify any combination of the search criteria under the Original Message heading
    Message ID
    The unique identifier of the original message in ION.
    Document ID
    The unique identifier of the original document from its application area.
    From
    The logical ID of the sender of the original message.
    To
    A comma separated list of logical IDs of all the receivers of the original message.
    Document Name
    The document name of the original message that caused the error message. For example: Sync.SalesOrder.
  4. Click Search.
    If there are matching search results, results pages are displayed with a list of error messages. Click the column name to sort the results column in ascending or descending order. Reverse the sort order by clicking the column name again.
  5. If there are many records that match the search, results are displayed across multiple pages. You can navigate back and forth using the arrows at the bottom of the page. Or specify the page number where you want to navigate to. You can adjust the number of records displayed per page. Use the available page size options (Fit, 25, 50, 100, 200, 500 and 1000) records per page.
  6. You can sort each column of the list by clicking the column header. This is not applicable for the Reason column.
  7. Select a particular error message and click Details to see the full details
    A detail page of this error message is displayed. For specific information about the various fields, see Error Message fields. The Error Messages tab lists the error messages that are reported in the error message. To view the detailed reason for an error message, select the error message and click View Reason. The Original Message tab displays the information for the original message that caused the error message. You can format the message content or restore the view back to the original formatting. If the message content cannot be displayed or is too big, you can download it. On that tab you can also resubmit the message.

Original document content is shown only if you are authorized for the document type. If you are not authorized, document content is hidden. Handle, Un-handle, and Resubmit actions remain available based on your desk role and are not restricted by document authorization.