How to view all AI interactions (Traces)

The Traces page records each GenAI Assistant chat interaction in the tenant. The page records interactions that contain feedback submissions and interactions that do not contain feedback submissions. The Traces page provides visibility into AI interactions for debugging and analysis.
Note: You must have the GenAI-DataAdmin role to access this page.

Viewing traces

You can view traces with these quick filters:

  • Positive
  • Negative
  • Without Feedback

The traces table displays these columns:

  • Input
  • Feedback
  • User Name
  • Timestamp

These are the filters you can apply in the table:

  • User Name
  • Date Range

In the search bar, you can search by:

  • Input
  • User Name

View trace details

Click any row to open the Trace Details modal with:

  • Your Input and the AI's Response
  • A type badge if feedback was submitted:
    • For Negative feedback: a Ticket ID hyperlink to the feedback detail page.
    • For Positive feedback: a View hyperlink to the positive feedback detail page.
  • For interactions with no feedback:
    • Input
    • Response
    • Timestamp
    • User
Note: Request ID and Session ID are not displayed in this modal. Request ID and Session ID are displayed in the feedback detail view.

Exporting traces

  1. Click the ellipsis icon above the table.
  2. Select Export to CSV or Export to JSON.
  3. Select PII handling:
    • Exclude PII: all PII replaced with [REDACTED].
    • Include PII (default): raw data exported as-is.
  4. Click Download.
    Note: If any filter is active, only the filtered data is exported. Otherwise, all traces are exported.
    Note: The Traces page only shows interactions where both regular and masked data are available. Older interactions without masked versions are not displayed regardless of PII toggle setting.
    Note: Feedback is linked to traces. If a trace is deleted due to the data retention policy, any feedback associated with that trace is also automatically deleted.