How to track your feedback (My Feedback)

After you submit feedback, use the My Feedback page to track your tickets. The My Feedback page shows your submissions. Other users' feedback is not available.
Note: The My Feedback page does not provide feedback export. The Traces page provides CSV and JSON export for GenAI-DataAdmin users.

The My Feedback page contains two tabs:

  • Negative (default)
  • Positive

Negative tab

The Negative tab shows your bug reports and enhancement requests.

These status quick filters are displayed above the table:

  • Open
  • In Review
  • Resolved
  • Reported to Infor
  • Resolved - Infor
  • Closed
  • Closed - Escalated

Click a status filter to apply the filter.

Click the status filter again to clear the filter.

The table contains these columns:

  • Summary: click a value in this column to open the detail view
  • Priority
  • Status
  • Updated On
  • Action

The Action column shows the Close button when the ticket status is Resolved or Resolved - Infor.

To add optional columns from the Personalize columns panel, click the ellipsis icon in the upper-right corner of the table. You can add these optional columns:

  • Ticket ID
  • Type: Bug or Enhancement
  • Category

You can filter tickets by Type and Priority.

You can search the tickets by Summary and Ticket ID, if it is added..

Positive tab

The Positive tab shows your positive feedback submissions.

You can filter results by date range.

These duration quick filters are available:

  • Last 24 hours
  • Last 7 days
  • Last 30 days

You can also specify your date range in the filter.

The table contains these columns:

  • Input: click a value in this column to open the detail view
  • Response
  • Reported On

You can search the tickets by Input and Response.

Filters persistence

When you apply filters and open a detail view, the filters remain active when you click the browser back button.

Filters reset when you click Clear or refresh the browser.

Open ticket details on the Negative tab

Click a summary link in the Summary column.

The detail view contains these sections:

  • Feedback Details
    • Summary
    • Description
    • Steps to Reproduce: Optional, displayed only if it is filled.
  • Input: Original question that you submitted to the GenAI Assistant.
  • Response: AI response.
  • Attachments: Uploaded files. The supported file types are: .docx, .pdf, .png, .jpg, .jpeg, .svg, .json. You can add up to five attachments, of maximum 3MB each.
  • Comments: Shared discussion thread between you and the administrator.
  • Sidebar:
    • Ticket ID
    • Status
    • Priority
    • Type
    • Category
    • Resolution
    • Related Issue
    • Request ID
    • Session ID
    • Tenant ID
    • Platform
  • Timeline:
    • Request Timestamp
    • Response Timestamp
    • Feedback Timestamp
    • Updated Timestamp

Open ticket details on the Positive tab

Click a link in the Input column.

The detail view contains:

  • Input: Your prompt.
  • Response: The AI response
  • Feedback details: The description that you provided. This field is optional. It is displayed only if you specified a description.
  • Comments: Shared discussion thread between you and the administrator.
  • Sidebar:
    • Type: Positive
    • Request ID
    • Session ID
    • Tenant ID
    • Platform
  • Timeline:
    • Request Timestamp
    • Response Timestamp
    • Feedback Timestamp
    • Updated Timestamp
Note: Positive feedback is read-only and captured for monitoring purposes only. It has no status, no lifecycle stages, and no closing process. No status filters or Close button are displayed on the Positive tab. You can still add comments on a positive feedback item.

Close a resolved ticket

The Close button becomes available when an administrator changes the ticket status to Resolved or Resolved - Infor.

  1. Click Close
  2. Review the confirmation message.
  3. Click Yes.

The ticket status changes to Closed or Closed - Escalated.

Note: You cannot reopen a closed ticket. If the resolution does not address the issue, create a new ticket and specify the previous ticket ID in the Related Issue field.
Note: You can only close a negative feedback ticket. You cannot close a positive feedback ticket.