How admins manage feedback

Administrators can review and manage feedback submitted through GenAI, including information associated with feedback items.

When you report to Infor, the Download section is shown on the detail page, where you can re-download the ZIP package at any time. The ZIP package includes:

• Excel report (.xlsx): Contains the Admin Summary, Feedback Details, User Input (PII scrubbed), AI Response (PII scrubbed), Ticket Details, Timeline, and Attachments list.
• user-attachments folder: Contains the files uploaded by the user.
• admin-attachments folder: Contains the files uploaded by the admin.

The ZIP file name uses the format infor-report-[Ticket ID]-[Timestamp].zip. The package excludes the user name and identity, the comments thread, and admin notes.

PII such as emails, phone numbers, addresses, names, API keys, SSNs, and account IDs is scrubbed and replaced with [REDACTED].