How to submit feedback on GenAI responses

You can send feedback on the quality of an AI response, report a bug or request an improvement.
This data is automatically sent along your feedback:
  • Prompt
  • Response
  • User
  • Tenant
  • Request ID
  • Session ID
  • Timestamp
You can send feedback on every response by clicking the Thumbs up icon or the Thumbs down icon. If you don't see these icons, contact your administrator.
Note: Feedback is not currently supported for the GenAI Embedded Experience.

Submitting positive feedback

  1. Click the Thumbs up icon under the GenAI response.
  2. Optionally, specify additional information in the displayed window.
  3. Click Submit.
    Your positive feedback is recorded.

Submitting negative feedback

  1. Click the Thumbs down icon under the GenAI response.
  2. In the displayed window, select the Quick feedback tab.
    The Quick feedback tab is opened by default.
  3. Specify the category and the description.
    These categories are available:
    • Incorrect
    • Incomplete Response
    • Harmful Content
    • Performance Issue
  4. Click Submit.
    A ticket is automatically created. The confirmation message provides the ticket ID.

Submitting detailed negative feedback

You can report a bug or suggest a new capability or improvement by providing detailed negative feedback.
  1. Click the Thumbs down icon under the GenAI response.
  2. In the displayed window, select the Detailed feedback tab.
  3. Specify the type of issue to raise:
    • Bug
    • Feature Request
  4. Specify the brief title for the issue in the Summary field.
  5. Select the priority.
    • Low
    • Medium
    • High
    • Critical
  6. Select the issue category.
    This step applies only to bugs.
  7. Specify a detailed explanation of the problem in the Description field.
  8. Optionally, specify steps to reproduce the issue.
    This step applies only to bugs.
  9. Optionally, provide a related issue reference and attachments for additional context.
    You can link to a previously created ticket if the report is a follow-up.

    You can attach up to five files. Each file can be up to 3 MB. Supported formats are DOCX, PDF, JPG, JPEG, SVG, and JSON.

  10. Click Submit.
    A ticket is automatically created. The confirmation message provides the ticket ID.