Troubleshooting

Use these procedures to resolve common issues in Infor Mobile Hub, including sign-in failures, profile connection errors, notification problems, connectivity issues, and AI Chat availability.

Many issues relate to network connectivity, expired sessions, device notification settings, or role-based access. Contact your administrator if configuration changes are required.

Unable to sign in

Use this procedure if authentication fails or the sign-in page does not load in Infor Mobile Hub.

  1. Verify that your device has an active internet connection.
  2. Confirm that your username and password are correct.
  3. Restart Infor Mobile Hub and attempt to sign in again.
  4. Contact your administrator if the issue continues.

Profile connection fails

Use this procedure if a profile cannot connect or authentication does not complete.

  1. Verify that the Organization ID, QR code, or Universal Link is correct.
  2. Confirm that your device has internet connectivity.
  3. Remove the profile and add it again.
  4. Contact your administrator to verify the Infor OS Portal configuration.

Push notifications are not received

Use this procedure if push notifications are not delivered to your device.

  1. Enable notifications for Infor Mobile Hub in your device settings.
  2. Open Profile Settings and verify that notification preferences are enabled.
  3. Confirm that your device has internet connectivity.
  4. Restart the application.
  5. Contact your administrator if notifications remain unavailable.

Notification Center is not visible

Use this procedure if the Notification Center icon does not appear in Infor Mobile Hub.

  1. Confirm that you are signed in to the correct profile.
  2. Verify that your role includes access to notifications.
  3. Restart the application.
  4. Contact your administrator to confirm that the feature is enabled for your organization.

Content doesn't load or offline message persists

Use this procedure if the application displays offline messages or fails to refresh content in Infor Mobile Hub.

  1. Check your Wi-Fi or mobile data connection.
  2. Close and reopen the application.
  3. Restart your device.
  4. Contact your administrator if backend services might be unavailable.

AI Chat is unavailable or not responding

Use this procedure if AI Chat does not appear or does not return responses in Infor Mobile Hub.

  1. Verify that your device has internet connectivity.
  2. Confirm that your session is active and sign in again if required.
  3. Restart Infor Mobile Hub.
  4. Contact your administrator to verify that AI Chat is enabled for your role.