Infor Mobile Hub overview

Infor Mobile Hub provides secure mobile access to service applications (service apps) that are assigned to your Infor OS Portal. Service apps represent capabilities that are provisioned in your organization's environment and appear as modules within Infor Mobile Hub.

Using Infor Mobile Hub, you can add your organization's Infor OS Portal environment profile to sign in, access service apps available in your environment, use AI Chat, and receive notifications.

The modules that appear in the application depend on the services enabled in Infor OS Portal and the roles assigned to your user account.

Infor Mobile Hub provides consistent functionality across supported Android and iOS devices.

Download and install Infor Mobile Hub from the supported application store for your device before creating a profile. For Android devices, download the application from the Google Play Store. If your device is company-managed, the application may already be installed by your IT administrator.

Once installed, the application is displayed as Infor Hub on the device. However, in the App Store or Google Play Store product listing, it appears as Infor Mobile Hub, with the subtitle Unified Mobile Experience.

To configure access, obtain one of these from your administrator:

A QR code provided as an image or email, a Universal Link (URL), or an Organization ID.

When you configure a profile, Infor Mobile Hub tests the connection to verify that the configuration is valid and that the device can connect to the environment.

You must also have valid credentials for your organization's environment.

Infor Mobile Hub automatically displays the app in the same language as your device settings. There is no language selection option within the app. The language configured in the Infor OS Portal environment by the user is not reflected in the mobile app, as it strictly follows the language of the device.

Accessibility features help users to rely on assistive tools such as TalkBack. TalkBack helps people with limited vision use a mobile device without seeing the screen clearly. It provides spoken feedback, vibration, and gesture-based navigation, so users interact with apps, messages, settings, and websites independently. Infor Mobile Hub provides audio descriptions, role announcements, and screen structure cues.

Access to service applications and features is controlled by your assigned role and your organization configuration in Infor OS Portal.

The Infor OS Portal environment provided by your organization can include services or products such as IDM, ION, AI Chat, or other Infor capabilities.

Service apps, notifications, and AI Chat features appear in Infor Mobile Hub based on the environment configuration and the roles assigned to you.

Module availability depends on enabled services and your assigned role.

Contact your administrator for changes to access permissions, Organization IDs, QR codes, or Universal Links.

A profile connects Infor Mobile Hub to your organization's Infor OS Portal environment.

You can create a profile using a QR code, Universal Link, or Organization ID provided by your administrator or add a profile through Microsoft Device Management (MDM) if the application is managed by your IT administrator.

After signing in, Infor Mobile Hub establishes a secure session with your organization environment and loads the apps that are available to your role.

Authentication methods depend on your organization configuration and may include Password, Passkey, or Microsoft Authentication for Mobile options. For additional application security after log-in, supported device authentication mechanisms or User PIN options can also be used.

Infor Mobile Hub enforces secure session management and access controls to protect organizational data.

The application monitors inactivity while it is running. If the application remains inactive for a configured period of time, the session is locked automatically. The default timeout is five minutes, although administrators can change this value.

When the application resumes from the background or when a session lock occurs, authentication is required to continue using the application.

Depending on your organization configuration, authentication may require an application PIN, biometric authentication such as fingerprint or facial recognition, a password, or a device unlock method.

Access to Infor Mobile Hub can be blocked on devices that do not meet organizational security requirements, including rooted or jailbroken devices.

Administrators can revoke active sessions when required.

Infor Mobile Hub includes an in-application Notification Center and supports device-level push notifications.

Notifications are generated by applications in your environment that have notification capabilities.

Selecting a notification opens the related module or service so that you can review the details or take action.

When enabled in your profile settings, AI Chat sends a notification after generating informational responses within the application.

Feature availability depends on organization configuration and user roles.

Keep only active profiles on your device.

Review Profile Settings to align application behavior with your work requirements.

Verify that your device complies with your organization security requirements.

Contact your administrator for configuration or service app access issues.