Troubleshooting and Maintenance
This section lists common issues and related solutions when using the Review Center. Tips and tricks are also provided for ease of use.
Common issues and solutions
- If data is missing after OCR extraction, verify that the Review Center is configured for manual data entry and process retries.
- For API errors, verify the endpoint URLs, request schema, and authentication credentials (IONAPI).
- If users cannot view or edit documents in the Review Center UI, check the assigned user access roles.
- For extension or document submission issues, consult the error logs and use standard validation steps to confirm successful processing.
Tips and tricks
- Map all required document entities and define labels clearly for ease of use.
- Test end-to-end workflows with demo data to validate the configuration before the production rollout.
- Utilize exception processing for non-standard scenarios.