Frequently asked questions
How can I enable passkeys for the tenant?
What do I need to set up and log in using passkeys?
To use passkeys, ensure you are using a supported device, operating system, and browser. See Supported environments for detailed compatibility information. Follow the provided registration instructions to create and use your passkey.
I initially registered using a password. How can I create a passkey now?
You can use the Reset/Forgot Password option on the login page, which allows you to create a new passkey during the recovery process.
Does my Windows laptop support passkeys?
Yes, Windows supports passkeys. See Supported environments for details.
Does my Apple MacBook support passkeys?
Yes, macOS supports passkeys. See Supported environments for further details.
I set up a passkey on my laptop. How can I use it to log in from a mobile device?
If your passkey is synced through a cloud provider (for example, Apple, Google Password Manager), you can access it on your mobile device. If not, you may need to register a separate passkey on your mobile device.
I lost my passkey. How can I log in now?
Use the Reset/Forgot Password option on the login page to reset your authentication method. You can create a new password or passkey during the process.
Can I register both a password and a passkey at the same time?
No, during the registration process, you must choose either a password-based or a passkey-based authentication method.
Do I need both a password and a passkey to log into the portal?
No, you can log in using either a password or a passkey. Both methods are independent.
Are passkeys supported on all mobile devices?
Passkey support depends on the operating system and browser compatibility. See Supported environments for more information.