Email Settings

To automatically send registration emails when new user accounts are created, select the Send email to new users automatically when new users are added check box. This setting applies only at the time of user account creation.

You can specify these email-related settings:

• Expiration time for registration emails

  The value must be from 5 hours through 720 hours (30 days). The default expiration time for registration emails is 168 hours (7 days).

• Number of unsuccessful attempts before links in emails for account registration and resetting the password are invalidated.

  The value must be from 3 to 5. The default number of unsuccessful attempts is 3.

  This setting refers to a situation when the email address provided by the user on the account registration page or the reset password page is different from the email address in the system. Each time an error message User account does not exist in the system. Please try again. is displayed. If all attempts are exhausted, the user is redirected to an error page:

  • For unsuccessful account registration: Please contact your administrator. The user account entered does not exist in the system.

    You can send another email by clicking the Send Invitation action from Manage Users > Users.

  • For unsuccessful password reset: The user account entered does not exist in the system. Please re-select forgot password or contact your system administrator.

    The user can click Forgot Password on the Cloud Identities page again or you can click the Reset Password (by user) action from Manage Users > Users.

If the Send email to new users automatically when new users are added check box is cleared, you can send account registration emails to new users individually. When you add a new user by clicking Add new item from Manage Users > Users, you can select the Send Invitation check box in the Add User dialog box. The user receives an email to verify the email address and set up the account, if required.