Troubleshooting

The Infor Inbox application is part of the standard delivery of Infor OS.

In this chapter we describe a few common situations when errors may be encountered, and how to solve them. If your problem is not listed here, contact Infor Support.

Problem Solution
I do not see Inbox.

These are the prerequisites to use Inbox:

  • Verify that ION and ION Desk have been installed on your system.
  • Your user account has the security roles: MingleIONEnabled and MingleEnterprise.
I do not see any messages in Inbox.
  • Select ION Desk > Monitors & Workflows > Activities. Search for tasks, alerts, or notifications that were created recently and open the details. Confirm that your name is listed in the Distribution Users list of one or more messages
  • In Infor Ming.le User Management, confirm that the field IFS Person ID is filled in for your user account; if this field was changed after messages were generated, this could be the reason why you do not see any entries in Inbox.
Inbox shows the message Connection lost or session time-out.
  • If your session has been open and idle for a long time, click the Refresh button of the browser.
  • If this error is persistent or intermittent, ask your system administrator to verify if the network connectivity is stable and to confirm that Infor ION is up and running.
Inbox shows the message There was an error while calling an API ….
  • Confirm that your user account has the MingleEnterprise security role.
  • Confirm that the Infor Ming.le suite from ION API gateway is enabled and running without errors.