Infor Ming.le
Customer Central How-to videos
Users with Concierge access can view tutorial videos of various topics in Customer Central..
Customer Central home page
Users with Concierge access can now use a dashboard or home page in Customer Central for quick access to these features:
- Quick links
- Knowledge Base articles
- Tickets at a Glance
- Customer Success Manager
Customer Central menu organization
Users with Concierge access can access a new menu with sub-menu options.
Customer Central knowledge base list
Users with Concierge access can view these lists of knowledge base article in Customer Central:
- Most Read
- Featured
- Most Helpful
- Favorites
- Subscribed
Customer Central knowledge base view
Users with Concierge access can view knowledge base articles. This enables users to view, rate, comment, print, subscribe, and view attachments and linked KBs.