Guidelines

Refresh is allowed only between tenants of the same customer. Note these restrictions:

A production tenant cannot be refreshed from any other tenant.
A customer’s non-production tenant cannot be refreshed from another customer’s tenant.
Some applications/environments are refreshed as one product, for example: Infor OS core.
The source and target tenants must have the same app version.
Only full copies of tenants are supported at this time (app restriction).

CSP ensures that the source tenant and target tenant are the same version by invoking the getVersion farm level API.

The source tenant is always a live tenant that is patched or upgraded as part of the standard patching cycle. Restoring from static snapshot files is not supported.

The source tenant may or may not be deactivated. It is recommended, however, that the source tenant be deactivated.

The destination tenant is always deactivated before data is restored to it.

Concurrent snapshot or restoration requests to a tenant are not supported by CSP. CSP ensures that only one snapshot or restoration request is invoked against a tenant at a given time.

In the event of a failure, the destination tenant is not rolled back. CSP provides an option to resume the process provided the applications support it.