Manage conversation starters

Conversation Starters are pre-defined user inputs, questions to the chatbot that appear when a new chat session begins in the GenAI Assistant. Providing these may be particularly useful for new users who may not know any questions to ask or how to utilize the chatbot in the most efficient way. These are the important characteristics of Conversation Starters:

• When starting a new chat session, the GenAI Assistant can display a maximum of 4 Conversation Starters in the Smart Panel Chat, while displaying up to 9 Conversation Starters when displaying the full screen.
• Users can refresh the existing list to display new Conversation Starters to choose from.
• Conversation Starters can be associated with a desired IBC screen ID and/or logical ID prefix.
• Conversation Starters are displayed in this order:
  1. Starters associated with IBC screen ID
  2. Starters associated with application logical ID
  3. Starters without any association
• Conversation Starters can include one variable within the input for users to fill in. For example, provide details for the product such as {productid}.
• Conversation Starters can be exported and imported as .json files, using the same pattern as the Agent and Tool export functionality.