General issues

This table lists samples of generic issues encountered and recommended steps that may help resolve the issue.

Issue description	Troubleshooting checklist Verify any of these settings/document content:
Published BOD from source application is shown in ION as delivered to IGFC but not displayed in Data View page	Ensure that the document poller is active Verify that the Accounting Entity on the BOD header is registered in Entity Registration. If the Accounting Entity is registered, verify that the Logical ID on the Entity Registration and on the BOD is correct. For master data documents, verify that the BOD is registered and it is activated. Most of the time, it is best to activate the BOD registration of the master data in question. For transactional documents, verify that the BOD is registered. Verify the Document tab of the IGFC connection point to make sure that it contains the documents that need to published to IGFC. Ensure that “Receive in application” is selected for input master data and transactional documents with verb Sync and Process. For updated documents with existing record in Data View page, the variation ID on the BOD header must be higher than that of the existing BOD in IGFC. The tenant ID on the IGFC connection point should have the correct value.
Published BOD from IGFC is not delivered to the receiver application	Verify the Document tab of the IGFC connection point to make sure that it contains the documents that need to published from IGFC. Ensure that “Send from application” is also selected with verb Sync and Process. The tenant ID on the IGFC connection point should have the correct value.
Missing document poller setting	This is expected for new users logging in to the application for the first time. To display the setting, select an integration from the field beside the name of the user.
Application URL or setup page not displayed	Ensure that tomcat service is running or restart the tomcat service.