A dunning letter is a notice sent to a customer requesting payment of their past due obligations. Texts for these notices are maintained and customers can be flagged or selected to receive a dunning letter depending on their credit review.
| Dunning letter process |
Description |
| Basic |
The basic dunning letter process provides the minimal required dunning letter functionality. You can use this process according to these actions:
- Specify dunning text in multiple languages and assigning a number to each letter and its translations.
- Select customers for automatic dunning and assigning a distinct dunning letter for each static aging period past due amount.
- Select customers for on-demand dunning and requesting a specific dunning letter text.
- Print dunning letters for customers selected for dunning.
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| Advanced |
The advanced dunning letter process requires a more sophisticated setup but gives you more flexibility. You can use this process according to these actions:
- Print a dunning letter based on a customer's language preference.
- Assign a customer process code representing a side range of dunning options based on the number of delinquent days.
- Select customers or invoices for dunning that is based on invoice due dates and other options you have specified on the customer process code.
- Review the customers and invoices that are selected for dunning and modify the selections.
- Create a print file of the selected letters in one of these formats: A standard Infor print file to view through online and print or a comma-separated value (CSV) file to export and produce customized letters.
- Maintain a history of all dunning letters printed with associated detail.
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