Resolving disputed transactions

Use the unresolved disputes list to manually resolve open disputes.
  1. Select Processing > Invoices > Disputes.
  2. On the Unresolved Disputes list, open an invoice record.
  3. Specify this information:
    Date of Dispute
    You can override the date of dispute.
    Date of Resolution
    Select a date of resolution. This is the date that the dispute was resolved.
    Override Dunning Process
    Select Process Normally, Bypass Dunning Entirely to be exempt from the past due process, or Do Not Send For Collection.
    Description
    Optionally, provide a description for the dispute.
    Update Due Date
    Optionally, update the due date of the disputed invoice.
  4. Click Save. The Resolved Date is updated and the Open status is changed to No.
    Note that when you run the Application Close process, disputed invoices are automatically resolved. If fully applied, the resolution date reflects the date that the invoice was fully applied.