Detail match scenarios and resolutions

To perform a chargeback, click No at the header level or on the line. If the MatchReconChargebackToggle parameter is set up in Administration Console, then the Chargeback recon option is available. You can select to accept cost differences or create reconciliation messages for lines that are out of tolerance.

These sections show the various detail match scenarios and their resolutions:

Item is on the receipt but not on the invoice

In this scenario, the quantity of items is different on the receipt and the invoice.


Option	Description
Manually match and leave the remaining receipt lines open.	Select the receipt lines that are on the invoice and manually match again. The remaining receipt lines stay open.

Item is on the invoice but not on the receipt

In this scenario, the quantity of items is different on the invoice and the receipt.


Option	Description
Option 1: Header Chargeback	Lines with differences are included when the chargeback data is entered at the header level of the Smart Reconciliation page.
Option 2: Line Chargeback	Individual lines are selected for chargeback and the chargeback (CB) is only selected on those specific lines, not at the header on the Smart Reconciliation page.
Option 3: Match	Manually match the invoice and the receipt so that the invoice can be paid.

Invoice with multiple lines has cost and quantity differences


Option	Description
Option 1: Header Chargeback	Lines with differences are included when the chargeback data is entered at the header level of the Smart Reconciliation page.
Option 2: Line Chargeback	Individual lines are selected for chargeback and the chargeback (CB) is only selected on those specific lines, not at the header on the Smart Reconciliation page.
Option 3: Match	Manually match the invoice and the receipt so that the invoice can be paid.

Substitute and invoice are not correct


Option	Description
Option 1: Match	Manually match the invoice and the receipt so that the invoice can be paid.
Option 2: Header Chargeback	Lines with differences are included when the chargeback data is entered at the header level of the Smart Reconciliation page.
Option 3: Line Chargeback	Individual lines are selected for chargeback and the chargeback (CB) is only selected on those specific lines, not at the header on the Smart Reconciliation page.

Substitute and receipt are not correct


Option	Description
Option 1: Match	Manually match the invoice and the receipt so that the invoice can be paid.
Option 2: Correct receipt	Have the receipt corrected by the receiving department. Interface the corrected receipt using Receipt Interface or define it it using Receiving Adjustment. Match again using Auto Matching or manually match using Work List. If you are using Purchasing, then use Receiving Adjustment.

Identical items with over-bill price difference


Option	Description
Option 1: Header Chargeback	Lines with differences are included when the chargeback data is entered at the header level of the Smart Reconciliation page.
Option 2: Line Chargeback	Individual lines are selected for chargeback and the chargeback (CB) is only selected on those specific lines, not at the header on the Smart Reconciliation page.
Option 3: Match	Manually match the invoice and the receipt so that the invoice can be paid.

Identical items with under-bill price difference


Option	Description
Option: Match	Manually match the invoice and the receipt so that the invoice can be paid.

Line item details on the invoice and receipt are different


Option	Description
Option: Match	In a detail level match, the line items are compared for a match. You can force match an invoice if you have multiple lines and at least one of the invoice line item detail matches the receipt line detail. Force match by selecting at least one receipt line and selecting the Match action. If the Over Tolerance field in Match Company is set to Yes, then an invoice message with NoRecLn- No Receipt Line is created for line item details that are not in the receipt.

Invoice goods amount is less than the receipt goods amount

In this scenario, the invoice goods amount is out of tolerance.


Option	Description
Option: Match	Manually match the invoice and the receipt so that the invoice can be paid. The remaining receipt lines remain open.