Updating customer representative email addresses, versions released June 2022 or later

Use this procedure to update the email address of a customer representative contact in versions June 2022 or later. Infor Federation Services (IFS) External Entity Management is used for the registration, authentication, and authorization of customer representative contacts in the Billing and Receivables Portal. This procedure applies to new tenants and to existing tenants that were migrated to use IFS External Entity Management. See the Infor Cloudsuite Corporate, Healthcare and Public Sector Multi-tenant Configuration Guide for information about the provisioning and migration processes for external applications.
  1. Click the Edit icon next to the email address.
  2. In the Update Email Address dialog box, specify the new email address for the contact and click Save.
    The representative receives an email notification about the change. The new email address must now be used to sign in to Billing and Receivables Portal.