Use this procedure if the authorization fails:
- Create a new EP account for the customer, for example try using a different credit card.
- Cancel the order.
- Specify a check number as down payment on the customer order.
- Send the customer order as Unpaid to Receivables for regular billing.
Process Automation users have a service available that notifies the order processing manager that an order has failed the authorization or settlement process for electronic payments. See the Process Automation Services Reference Guide.