Upgrade

Existing customers using an older version of FSM Analytics have these options to upgrade to the latest version:
  1. Request an upgrade through the ServiceNow Support Portal.

    See KB 2316664 - Upgrade Request Template for Birst Analytics Content.

  2. Perform a self-service upgrade.

    See KB 3545183 - Automated IPA Workflows for (FSM, HRT) Analytics Customer Self-service Upgrades.