Troubleshooting

Use these solutions to resolve known issues when setting up Inventory Intelligence:


Issue	Solution
Actor signed in as Inventory Intelligence Specialist role does not see recommendations data.	Ensure that the II_FSM_INTERNAL replication set has been run. See Monitoring replication sets. Ensure the actor has access rights to view this location, if location-specific access rights have been set up. If location-specific access rights have not been set up, ensure the actor has global access rights to view all locations. See Access rights.
(Single tenant only) Actor signed in as Inventory Intelligence Specialist role does not see recommendations data. Replicated data has been verified and actor access rights have been verified.	Increase log level and monitor IIReplicationProcessor work units to view more details of internal replication: Sign in as Process Server Administrator and select Configuration > Process Definitions > Application Defined Processes Open the IIReplicationProcessor process. Select the Capture Activity Start and End Times check box. In the Log Level list, select Work Unit And Activity. Manually run the II_FSM_INTERNAL replication set. While the replication set is running, select Administration > Work Units > Work Units and resolve any errors that appear.