Customer Order Hold
This service creates a workunit when a customer order is placed on hold on CustomerOrder.
| Service | CustomerOrderHoldService |
| Service name | Customer Order Hold Alert |
| System | Order Entry |
| Criteria | BillingCompany, BillingInvoice ProcessLevel |
| Work Category | None |
| Prerequisites | Normal order processing should be done, which includes the existence of a customer Order. |
| Initiating event | Placing a customer order on hold by using the Hold Code on CustomerOrder. |
| Resolution action | N/A |
| Variables | CustomerOrder.Company CustomerOrder.Customer CustomerOrder.CustomerOrder CustomerOrder.BillName CustomerOrder.OrderEntryOrderType CustomerOrder.Status CustomerOrder.HoldCode |
Possible process flow sequence
The Order Entry Manager is notified that a customer order was placed on hold.
Related IPA Process
The FSM_ION_CustomerOrderHoldAlert process file is delivered with Financials & Supply Management FSM ION Connector.