Creating return to maker payments

These steps are used to process returned payments:
  • Create a return to maker debit memo
  • Print the payment request notices

Payments with associated chargeback adjustments are not eligible for RTM processing.

  1. Sign in as Receivables Specialist or Receivables Manager.
  2. For Receivables Specialist, select Payments.
    For Receivables Manager, select Processing > Payments.
  3. Select the Return To Maker tab.
  4. Click Create.
  5. Specify this information:
    Company
    Select a company number.
    Customer
    Select a customer number.
    Batch
    Select the cash batch number of the payment.
    Payment
    Specify the number that is assigned to the payment, for example, the check number.
    Return Date
    Select the date that the payment is returned.
    Post Date
    Select the general ledger posting date that is associated with the return to maker payment. If Payment Credit Post Date is selected in the Application Post Date field on Receivables Company, then the Global Ledger date that is assigned to the payment is used. If the company has selected System Date, then the current system date is used.
    Revalue Currency Transactions
    Select this check box to revalue the payment currency against the base currency to account for exchange rate fluctuations when the transactions are processed. If this field is blank, then the currency revaluation option is the default.
    Billback
    If you select Yes, then all adjustments are automatically included with the RTM. You are not required to select them individually.
    Description
    Provide the description of the RTM. This description is listed when you run Returned Payment Report.
    Text Code
    Specify the RTM text code. This field is associated with up to three lines of RTM print comment text.
    Bill Service Charge
    Select this check box to bill the RTM service charge back to the customer. If the field is clear, then you can specify a service charge amount but the service charge amount is not billed to the customer.
    Amount
    If you select Yes in the Bill Service Charge check box, then specify the service charge amount.
    Credit Amount
    Specify the account information on the credit amount.
    Debit Amount
    Specify the account information on the debit amount.
  6. Click Save.