Chargeback codes

Chargebacks are used to re-bill the customer for items that are not fully paid. It is also a debit memo and a replacement for one or more open items. All chargeback numbers with a CB prefix are system-assigned. You can create these types of chargebacks:

• Detail chargebacks create a separate debit memo and a payment notice for each invoice charged back. If you are creating detailed chargebacks, then the process uses the flag in the Detail Chargeback Dates field as defined on Default Codes or Customer. If this process is a national account situation, then the transaction customer receives the chargeback.
• Summary chargebacks create a debit memo and a payment notice for multiple invoices that are charged back. The chargeback has the characteristics of the payment. In a national account situation, the national account customer receives the chargeback on their account.
• Memo chargebacks are used after a customer has taken unauthorized deductions such as credit memos, but has not short paid any particular invoice. You can specify whether the national account or the invoice customer receives the chargeback.

The Global Ledger accounts that you assign to chargeback adjustment reason codes offset the Receivables Global Ledger account journal entries after creating the chargebacks. Detail chargebacks credit the open item's Receivables account and re-debits the same account after creating the chargeback. The open item's Receivables account is credited. the Receivables account that is assigned to the cash payment's process level is debited by summary and memo chargebacks.