Copying a customer order return

Use this procedure to copy the entire original order or shipment onto the return.
  1. Select Manage Orders > Customer Order Return.
  2. Click Copy Return.
  3. Specify this information:
    Company
    Select a company number.
    Original Invoice
    Select the original invoice number of the returned shipment. If you are creating a return, then the original invoice number or the original order number is required.
    Original Order
    Select the original order number of the returned shipment.
    Shipment
    Select the shipment number of the returned order for which the return is being created. This field is used only for reference.
    Invoice Type
    Select the invoice type as defined in Billing.
    Create Credit Memo
    Select this check box to create a credit memo for the return.
    Credit Memo Reason Code
    Select the reason code to indicate the cause for credit memos.
    Copy Add On Charge
    Select this check box to copy the add on charges to the return authorization.
    Copy Freight Charge
    Select this check box to copy the freight charges to the return authorization.
    Inventory Disposition
    Select whether the returned goods are to be returned to stock, scrapped, or ignored.
  4. Click OK.