Overview
This is a high-level overview of Billing and Receivables Portal, including information about the solution's major processes and interface with other solutions.
Organizations want their customers to access and view business transactions on a web-based device. Organizations want an efficient account receivable process. Providing a broad range of self-service capabilities for their customers can reduce or eliminate internal customer service centers. The goal is to improve the customer experience and increase customer satisfaction.
Self-service capabilities include these features:
- View customer orders
- View order returns
- View item history
- View Receivable invoices
- View Receivable payments
- Update contact and address information