Use this procedure if
the authorization fails:
-
Create a new EP account for the customer, for example try using a
different credit card.
-
Cancel the order.
-
Specify a check number as down payment on the customer order.
-
Send the customer order as Unpaid to
Receivables for regular billing.
Process Automation users have a service available that
notifies the order processing manager that an order has failed the authorization or
settlement process for electronic payments. See the Process Automation Services Reference Guide.