Supplier performance

You can use supplier performance with event weighting to help you determine which suppliers to award events to. Suppliers can use supplier performance to see how well they are doing with you, their customer.

Supplier performance has two parts:

• Supplier Metrics indicates the number of events that a supplier has been involved in and the number of events that they have been awarded. Metrics are calculated based on event invitations, responses, and awards.

  Supplier metrics includes these:

  • Event invitations
  • Event responses. Responses can exceed invitations because a supplier can bid when not sent an invitation
  • Lines bid
  • Lines awarded
  • Success rates. Lines awarded/lines bid
  • Amount bid. Calculated when a response is submitted
  • Amount awarded. Calculated when output is created on an award
  • Success rate. Amount awarded/amount bid
  • Event no bids. No bids at event level
  • Lines no bid. If supplier no bids at event level, then each line will be considered a no bid.
  • Metrics also takes alternate responses into account

  Supplier contacts can view their metrics in the Supplier Portal in Performance > Event Metrics.

• Supplier Performance Evaluation is a user-defined set of ratings that is used to compare suppliers to each other on a 1 to 5 numerical scale. The evaluation process consists of setting up an evaluation template and performing an evaluation for all qualified suppliers.

  The template includes categories and criteria. Categories group like criteria together, provide weighting, and are used for scoring summarization. You define weighting on a category to indicate what percent of the total score is calculated from this category. This is assuming that the templates weighting adds up to 100%. An example of a category is Delivery. When a category is defined, you can define criteria. Criteria are used to define the specific performance indicators that are being scored, and is where the evaluations take place. One or more criteria can be defined for a category. An example of a criteria is Average Lead Time under the category Delivery.

  The default labels for scoring are Does Not Meet Expectations, Below Expectations, Meets Expectations, Above Expectations, and Exceeds Expectations, and Not Applicable. The scoring value is displayed in parenthesis. For example, Does Not Meet Expectations (1).

  To perform an evaluation, the evaluator launches the evaluation from the supplier record. The current evaluation template is loaded. The criteria is grouped under its category. The evaluator chooses a score from zero to five for each of the criteria and can add comments and attachments.

  Supplier contacts can see their metrics in the Supplier Portal in Performance > Evaluations if they have security access.