Assigning specific add on charges for customer returns

  1. Select Manage Orders > Customer Order Return.
  2. Open an order return record.
  3. On the Add On Charges, click Create.
  4. Specify this information:
    Charge
    Select the add on charge code.
    Per Unit
    Specify the price and cost per unit.
    Flat Amount
    Specify the price and cost of the add on charge.
    Percentage
    Specify the price percent. It is the percent that is applied to the price to arrive at the add on charge amount.

    Specify the cost percent. It is the percent that is applied to the cost to arrive at the add on charge cost amount.

    Discountable
    Select this check box if the add on charge is included when the order-level discount is calculated by the system.
  5. In the Revenue Data section, select the sales account to credit for returned inventory and non-stock items.
  6. In the Cost Of Goods Data section, select the account to debit to cost of goods sold (COGS) entry for returned inventory and non-stock items.
  7. Click Save.