Sales returns

A customer can return goods with or without an invoice. When goods are returned without an invoice, an entry invoice must be issued in order to book the returned goods to inventory.

Mexico specifics

The reimbursement of the corresponding VAT must be documented to show both the base amount and the respective VAT that were reimbursed. This includes other information that is contained in the original receipt.

  • For sold goods that are returned to the taxpayer
  • For discounts or rebates granted by the taxpayer
  • For reimbursements of deposits or advance payments received by the taxpayer

How Infor meets the requirement

For information about returned goods, see the Billing User Guide and the Cash Management User Guide.