Detail match scenarios and resolutions
An item is on the receipt but not on the invoice. There is a quantity difference.
Option | Description |
---|---|
Manually match and leave the remaining receipt lines open | Select the receipt lines that are on the invoice and manually match again. The remaining receipt lines stay open. |
An item is on the invoice but not on the receipt. There is a quantity difference.
Option | Description |
---|---|
Option 1: Chargeback | Manually match the invoice and receipt with chargebacks. Specify the chargeback information and select the Chargeback action. |
Option 2: Match | Manually match the invoice and the receipt so that the invoice can be paid. |
Substitute not handled correctly: invoice is not correct
Option | Description |
---|---|
Option 1: Match | Manually match the invoice and the receipt so that the invoice can be paid. |
Option 2: Chargeback | Manually match the invoice and the receipt with chargebacks. Specify the chargeback information and select the Chargeback action. |
Substitute not handled correctly: receipt is not correct
Option | Description |
---|---|
Option 1: Match | Manually match the invoice and the receipt so that the invoice can be paid. |
Option 2: Correct receipt | Have the receipt corrected by the receiving department. Interface the corrected receipt using Receipt Interface or define it it using Receiving Adjustment. Match again using Auto Matching or manually match using Work List. If you are using Purchasing, then use Receiving Adjustment. |
Items are the same but there is an over-bill price difference
Option | Description |
---|---|
Option 1: Chargeback | Manually match the invoice and receipt with chargebacks. Specify the chargeback information and select the Chargeback action. |
Option 2: Match | Manually match the invoice and the receipt so that the invoice can be paid. |
Items are the same but there is an under-bill price difference
Option | Description |
---|---|
Option: Match | Manually match the invoice and the receipt so that the invoice can be paid. |
Line item details on the invoice and receipt are different
Option | Description |
---|---|
Option: Match | In a detail level match, the line items are
compared for a match. You can force match an invoice if you have
multiple lines and at least one of the invoice line item detail
matches the receipt line detail. Force match by selecting at least
one receipt line and selecting the Match action. If the Over Tolerance field in Match Company is set to Yes, then an invoice message with NoRecLn- No Receipt Line is created for line item details that are not in the receipt. |
The invoice goods amount is less than the receipt goods amount and is out of tolerance
Option | Description |
---|---|
Option: Match | Manually match the invoice and the receipt so
that the invoice can be paid. The remaining receipt lines remain open. |