Detail match scenarios and resolutions

An item is on the receipt but not on the invoice. There is a quantity difference.

Option Description
Manually match and leave the remaining receipt lines open Select the receipt lines that are on the invoice and manually match again. The remaining receipt lines stay open.

An item is on the invoice but not on the receipt. There is a quantity difference.

Option Description
Option 1: Chargeback Manually match the invoice and receipt with chargebacks. Specify the chargeback information and select the Chargeback action.
Option 2: Match Manually match the invoice and the receipt so that the invoice can be paid.

Substitute not handled correctly: invoice is not correct

Option Description
Option 1: Match Manually match the invoice and the receipt so that the invoice can be paid.
Option 2: Chargeback Manually match the invoice and the receipt with chargebacks. Specify the chargeback information and select the Chargeback action.

Substitute not handled correctly: receipt is not correct

Option Description
Option 1: Match Manually match the invoice and the receipt so that the invoice can be paid.
Option 2: Correct receipt Have the receipt corrected by the receiving department. Interface the corrected receipt using Receipt Interface or define it it using Receiving Adjustment. Match again using Auto Matching or manually match using Work List. If you are using Purchasing, then use Receiving Adjustment.

Items are the same but there is an over-bill price difference

Option Description
Option 1: Chargeback Manually match the invoice and receipt with chargebacks. Specify the chargeback information and select the Chargeback action.
Option 2: Match Manually match the invoice and the receipt so that the invoice can be paid.

Items are the same but there is an under-bill price difference

Option Description
Option: Match Manually match the invoice and the receipt so that the invoice can be paid.

Line item details on the invoice and receipt are different

Option Description
Option: Match In a detail level match, the line items are compared for a match. You can force match an invoice if you have multiple lines and at least one of the invoice line item detail matches the receipt line detail. Force match by selecting at least one receipt line and selecting the Match action.

If the Over Tolerance field in Match Company is set to Yes, then an invoice message with NoRecLn- No Receipt Line is created for line item details that are not in the receipt.

The invoice goods amount is less than the receipt goods amount and is out of tolerance

Option Description
Option: Match Manually match the invoice and the receipt so that the invoice can be paid.

The remaining receipt lines remain open.