Troubleshooting: When requester punchout vendor already exists

Issue: Customer created requester profiles and punchout vendors. They assigned punchout vendors to the requesters. When opening a requester profile to see which vendors are in their profile, the area is blank. If they try to add a vendor to the requester, an error message is displayed indicating that the requester punchout vendor already exists.

Use the procedure to fix the issue:

  1. In the Landmark Rich Client, search for Agent.
  2. Open the Agent business class.
  3. Search for your agent record.
    1. Click the magnifying glass icon. In the Name field, specify 1000 <Your Employee ID>. <Your Employee ID> is the number that you used when you created your employee record. This is also your Infor Network ID.
    2. This search should return a record with an Agent Type of Employee.
  4. Open your employee agent record that you found in the previous step. The Parent Agent field should be blank.
  5. Select Actions > Link to Actor > .
  6. In the window that opens, select your Actor and click OK. The Parent Agent field should now contain UUID.
    Use this path to access the configuration screens from a web browser: server:host/<prodline>/<webapp>/list/Agent